Computer Operations Supervisor
Company: Bridge Technologies and Solutions
Location: Pompano Beach
Posted on: April 24, 2024
Job Description:
Scope / Complexity:
Supervises computer operations and is responsible for day-to-day
assignments to staff, and the follow up of their work performance.
Manages the daily activities to resolve problems and change
management issues. Responsible for production systems ' online
response time. Maintains system availability, prepares metrics to
evaluate systems performance, and works with IT groups and users to
ensure the service objectives are met. Works on one or more
projects as a project team member, occasionally as a project
leader. May coach one more or more team members on Infrastructure
related work functions.
pplicant Expectations:
- Skilled in the planning, forecasting, implementation, and
identification of requirements for end users and technology
customers.
- Highly skilled at managing and configuring startup,
installation and maintenance of work station and end user
technologies.
- Must have knowledge and experience supporting with Microsoft
Windows, Microsoft Office, VOIP, DHCP, and desktop topology to
achieve a high Quality of Service.
- Skilled at monitoring computer operating systems, performs
system tuning and makes recommendations for improvement.
- Skilled at monitoring, troubleshooting and maintaining end user
hardware including hard drives, memory chips, mother boards,
process replacements, HDMI, DVI, peripheral cards, network
interface cards, and remote connectivity.
- Must have five or more years work experience in computer
operations with exposure to multi-platform environments. This work
experience should include one or more years in leading teams and
projects,
- Must have the ability to perform capacity and resource
planning, assessing service level agreements compliance and
contingency planning.
- bility to communicate technical information in a simplistic
manner to customers including but not limited to new technologies,
team projects and new equipment/applications.
- Must have the ability to maintain and utilize technology tools
to identify faults, to ensure the provision of data or other
telecommunications access to customers, and the movement of
information from one location to the other.
- Should have completed pertinent IT training related to use and
management of desktop including but not limited to Microsoft
products. nticipated Duties:
- Responsible for the implementation and maintenance of
workstations, software, and other end user technologies;
researching, analyzing and implementing software patches or
hardware changes to fix any workstation deficiencies.
- Responsible for desktop configuration, maintenance, monitoring
and other various end user security measures.
- Reviews requests for technology resources. Advises customers of
solutions, changes, and implements necessary controls to ensure the
compliance with the acquisition process for information technology
and other IT procedures.
- s directed develops a technology assessment that includes the
identification of systems, hardware, software, operational, work
load and technology resource priorities. Confers with, defines and
assists technology supervisors in the implementation of established
plan to ensure timely processing and completion of
responsibilities.
- dvises and works closely with the Information Technology
Service Managerial Staff on the coordination of Information
Technology activities, projects and initiatives. As directed
ensures team participation on task assignments, provides input and
represents district interest and concerns. Interprets policies,
procedures and rules as needed, providing comments and/or
communicating changes to district managers and users.
- s selected, serve as a member of various technology advisory
teams attending mandated meetings and teleconferences. Such
participation and duties includes but is not limited to technology
research, evaluation, deployment and development of industry
products.
- ssists in the development and implementation of security
policies, procedures and measures in a computing environment.
- Performs security assessments and reviews technology
initiatives for security compliance.
- Prepares status reports on technology related matters to
develop risk analysis scenarios and response procedures. Involved
in the continual improvement of technology customer service and the
implementation of approved solutions.
- Evaluates and recommends technology products for various
platforms in an end user computing environment. Educates users
about security policies and consults on safeguarding issues. Must
have broad technical knowledge of client/server, local area network
topology and desktop security.
- nalyze the business requirements for various hardware and
lifecycle architecture.
- Must be a team player
- Performs other duties as assigned. Desired Experience:
Typically has 5 to 7 years of IT work experience in compute
operations with exposure to multi-platform environments. Requires
experience in leading teams and projects. First level management in
work station customer service operations. Works under the direction
of middle level management. Manages multiple processes within the
technology service and support area. Manages and mentor technical
staff.
Keywords: Bridge Technologies and Solutions, Sunrise , Computer Operations Supervisor, IT / Software / Systems , Pompano Beach, Florida
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